Will our conversation be recorded?

When we come to talk to you, we will either use our phone or tablet to record the conversation, or write some notes on paper while you are talking, to help us remember what you said.

We will then type up the whole conversation and store it on our online system, which has your own record. We will also use what you have told us to make you a support plan – a list of things we think would be good to help you.

If we record the conversation, we will delete the recording once your Needs Assessment is typed up and saved to your record, usually within 3 days of meeting you.