Accessibility Statement

This website is run by The Carers’ Centre (this is the operating name of Bath and North East Somerset Carers’ Centre).   

We want as many people as possible to be able to use this website.  

For example, that means you should be able to: 

• change colours, contrast levels and fonts using browser or device settings 

• navigate most of the website using a keyboard or speech recognition software 

• listen to most of the website using a screen reader  

• understand the content because it’s written in simple English 

• access alt tags that describe the content of images. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

Whilst we have tried to make sure that our website is accessible, we know some parts of it are not fully accessible and we are developing a plan to address this.   

Our plan includes carrying out a review of the website in order capture an updated list of current issues and then creating a clear timetable to address those issues.  
 
Some of the existing issues that we are aware of, include: 

• not all images have alt tags – we are working to address this 

• our PDF documents are not fully accessible to screen reader software 

• not all of the site is navigable using a keyboard or screen reader 

• elements of the design do not reach accessibility standards in terms of contrast. 

We make use of third-party resources such as audio and video players to embed content in our website. Wherever possible we will make sure that these conform with good practice in terms of accessibility. 

Feedback and contact information 

If you need any of the information on this website in an alternative format, please contact us in one of the ways listed below. We will consider your request and get back to you as soon as we can and within five working days. 

• Our contact us page (where there is a form to complete) 

• Email marketing@banescarerscentre.org.uk 

• Call our Freephone Support Line on 0800 0388 885 (Monday – Friday, 9am – 1pm) 

Reporting accessibility problems with this website 

We also welcome your feedback on using The Carers’ Centre website. If you have experienced any accessibility challenges, please let us know using the contact details above. Your information will help us improve the website for all users.  

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility 

The Carers’ Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. 

This website is not compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.  

What we’re doing to improve accessibility 

We are working to improve the accessibility of our website through the creation of a development plan and roadmap. A list of the non-compliances will be added to this website by 31 December 2025. 

Preparation of this accessibility statement 

This statement was prepared on 22 August 2025.