What to expect at a Carer Café?
Everything you need to know about Carer Cafés
Explore our frequently asked questions to find out about Carer Cafés and what to expect.
If you have a question that you can’t find the answer to, please don’t hesitate to get in touch with our friendly team. Call us on 0800 0388 885 (Mon – Fri, 9am – 1pm) or email info@banescarerscentre.org.uk.
Our group guidelines
Our Carer Cafés are a place for unpaid carers to connect, share, and support each other. To make sure everyone feels safe, respected and included, we ask all attendees to follow these simple group guidelines.
1. Be Kind and Respectful
We all come from different backgrounds and caring experiences.
Please be open-minded, listen without interrupting, and treat everyone with kindness.
2. Everyone’s story and voice is valid. Let’s make space for each other
Share what feels right for you
You’re welcome to talk about your experiences but only if you feel comfortable. No one is expected to share more than they want to.
You are free to pass, listen, or take a break at any time.
3. This is a Judgement-Free Zone
Please avoid comments that could feel critical, especially about how others manage their caring role. We all do the best we can.
There’s no one “right” way to care.
4. Take Care of Yourself
Some topics might feel emotional or heavy. If you ever need to step out, take a break, or talk to someone after, that’s completely okay.
Your wellbeing comes first.
5. Help Us Keep This a Safe Space
If you have concerns about something said or done in the group, please speak to the facilitator privately or a member of staff.
What are Carer Cafés?
They are a safe and supportive space for those with experience of looking after someone, and an opportunity to come together with people in a similar situation.
Conversations vary at each session and are guided by members. They are informal and relaxed, perfect with a cuppa and some biscuits!
What happens at a Carer Café?
If this is your first time joining us, you will receive a welcome call or email from a member of the team, they will discuss what to expect. Although every session is different, we have provided a brief outline.
Welcome and introductions.
The café host will start the session and help the conversation flow.
After chatting away and listening to others, we’re sure you’ll lose track of time so the host will let you know when the café is nearing the end!
Why should I attend a Carer Café?
There are lots of benefits to joining us, hear from our members. The cafés provide dedicated time for you, away from your caring responsibilities. You can share your experiences, gain knowledge from others and meet wonderful people, including those currently caring aswell as former carers.
Is there support available to help me attend?
Yes! Our friendly team are on hand to help you access a Carer Café. We can discuss any barriers you may have to joining a session like transport issues, care cover for your loved one or challenges with technology.
How do I join?
To request a place, visit our Activities pages, find the session you are interested in and register your interest. Alternatively you can contact us on the details above. Due to our limited availability, you may join a waiting list in the first instance. We will respond to your request by email or phone.
What if I feel anxious about joining and not knowing anyone?
We understand that it can feel daunting to join a new group. We want to reassure you that these sessions are a supportive and respectful space for you to be as involved as you like.
A host will be on hand to support you and you can ask questions at any time. We’re a friendly bunch and you will get to know people in no time! If you feel particularly anxious about attending and would like some extra support, please let us know using the contact details at the top of the page.
What if I don't want to speak?
Our sessions are very relaxed. Everyone has the opportunity to contribute without interruption, but there is no pressure to speak during a session. If you’d prefer to sit back, listen and enjoy the company, you are more than welcome to do so.
What if I'm running late to a session?
Don't worry! We know this can happen from time to time. We just ask that you let us know you are running late by calling 0800 038 8885 (Mon – Fri, 9am – 1pm) or emailing info@banescarerscentre.org.uk.
What if I can’t make all the dates for the carer cafés?
We understand that sometimes life is unpredictable. If you are unable to attend, that’s OK, all we ask is that you let us know by calling 0800 0388 885 (Mon – Fri, 9am – 1pm) or emailing info@banescarerscentre.org.uk.
Do I have to stay for the whole session or can I just pop in at any point?
Not at all, we welcome you to pop in when you can and if you need to leave early, please do. We'd love you to join us for some of the session than none at all.
You also don't need to worry about attending every event, just come when you can, but do let us know if you aren't going to be there so we can be sure not to worry about you!