How to set up your online account

Managing your role as a carer while maintaining your own wellbeing can be challenging, but having the right tools at your fingertips makes all the difference. That’s where The Carers’ Centre online account area comes in.

This easy-to-use online platform is designed to give you access to our services at your convenience.

Why should you have an online account?

Setting up a portal account is the easiest way to access all our services and resources. With a portal account, you can:

  • Easily update your personal details.

  • Book activities that interest you.

  • Create and update your My Caring Role plan.

  • Check your activity allocations and schedules at any time.

Since the portal is available 24/7, you have the flexibility to manage these tasks whenever it suits you.

How to set up your account

Setting up your portal account is simple.

1. Click on the ‘My Account’ tab at the top right of the page.

2. Use the same email address you provided when you registered with The Carers’ Centre to create your account. You need to be registered with us before you can create an account. Register here. 

If you were referred to us by a professional, rather than registering yourself on our website, please contact us before registering. 

3. Set a secure password and follow the on-screen instructions.

I share an email address with another person who has joined The Carers' Centre. How can we set up our account?

Each online account needs to have a unique email address. Please get in touch on 0800 0388 885 and we can talk through your options.

I have set up my online account, but I still can’t log on. What do I do?

You should receive a confirmation email shortly after setting up your account. Ensure you click the link in this email to verify your account. Make sure to look in your junk folder too!

An error message appeared when I typed in my email address. Why is this?

You may have given us a different email address when you joined The Carers' Centre, or there may be a spelling mistake in our system. Call us on 0800 0388 885 or email us, and we can help.

Who can I talk to if I am having problems setting up an account?

If you’re experiencing issues, please contact our Support Line, where a team member will guide your through the process. Make sure to use the same e-mail address you registered with The Carers’ Centre.

You can contact our team on 0800 0388 885 or email support@banescarerscentre.org.uk.

I’m not tech savvy; can someone help me?

Yes! You can book time with a member of our Support Team, who will assist you in setting up your account. We’re always here to help.

What can I do if I’m having trouble logging into my online account?

First, please check you’re using the email address you used to register with us. Also please make sure that you have registered with us as you need to do that, before you can create an online account. if you think you might have been referred to us by a professional, please call us to check.

Can I still book onto activities without an online account?

Yes! You can book activities by calling or emailing us, using the number and email address supplied on this page. Our activities can be found here. 

Can I complete other tasks and access other services without an online account?

If you prefer, you can always get in touch via phone or email to register for activities or complete your My Caring Role plan. However, using your online account gives you the convenience to manage everything at a time that works best for you.

If you find yourself in need of assistance with any of the above, or you would like to talk to someone in more detail about your caring role, our Support Team is here for you.

You can contact them on 0800 0388 885 (Monday to Friday, 9am - 1pm). Alternatively, you can send them an email on support@banescarerscentre.org.uk and someone will get back to you.