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Help for carers


Create an emergency plan

When you care for someone, life cannot simply be put on hold when the person you are looking after relies on you for vital help and support. 

If you're facing an emergency, you need to know that replacement care will get sorted out quickly and efficiently. For many, this will involve contacting a family member, friend or neighbour who is willing to cover in an emergency. 

Thanks to our friends at Assessment Made Easy we have created this online tool for you to use to create an Emergency Plan

Once complete, a copy of your Plan will be emailed to you, ready to print off or save on a device for speedy access if required.

If you have no one to turn to, call the government's helpline on 0800 028 8327 or visit to register for the support that you need.

Things to think about when creating an emergency plan

We advise all carers to create an emergency plan – for you and all those you look after. Having a plan in place can help ease your worries if you are not able to care for those you look after at any point in the future.

You may want to consider:

  • details of the name, address and contact details of the person you look after
  • who you and the person you look after would like to be contacted in an emergency – this might include friends, family or professionals
  • details of any medication the person you look after is taking and where it is stored
  • details of their GP and pharmacy
  • any ongoing treatment they need
  • any care and support services they receive
  • any continence products needed and who supplies them
  • any mobility challenges and mobility aids such as a wheelchair or hoist
  • anything behavioural others need to be aware of.

Having this important information in one place could be of immense support and help when needed at a critical time, when time might be limited. 

Talk about the plan with the person you care for, if possible, and also with those you would like to be named emergency contacts. 

It would also be useful to share it with trusted family members or friends and healthcare professionals. 

Give people a copy of the plan – or let them know where they can find it and make sure the information is regularly updated.