How do we collect information about you?
We collect information about you directly from you when you ask to join The Carers’ Centre or when you are referred to us by another organisation. We may also collect further information from you through phone calls, letters, emails or in person, or through our carer portal, in the course of supporting you.
What information do we collect about you?
The personal information we collect will include your name, address, age, contact details, and details of your caring role.
For monitoring purposes, we will ask you for your religious beliefs and ethnic background. This information will only be held with your explicit consent. It will not restrict your access to a service if you choose not to provide this detail.
For some of our services, we will collect or store information relating to your health. This information will be held with your explicit consent and we will take extra care to ensure your privacy rights are protected.
If you provide information about another person (the person you care for or an emergency contact) we will need to confirm that they are aware of this. We will ask you for their contact details so that we can write to them and inform them of the information we hold and their rights under data protection law.
We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.
How will we use the information about you?
We collect information about you and your caring role, in order to:
- carry out our obligations arising from any agreement entered into by you and us, for the provision of information, advice and support to you in relation to your caring role;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested;
- inform our future service development to ensure that these are fully accessible.
We occasionally carry out analysis of data we hold about carers, donors and volunteers, to better understand the value of our work and identify patterns and trends. This helps inform how we work and make the Carers’ Centre a stronger and more effective organisation and provide better services.
How long will we keep information about you?
We will hold your personal information on our systems for as long as you are registered for our services.
We may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information can be used for a variety of purposes, such as reporting to funders and identifying trends to help inform our actions and improve our services.
What lawful basis is used to process your information?
The lawful basis we use to process your information is public task. The processing is necessary for us to perform a task in the public interest, and the task has a clear basis in law. In the case of processing special category data, we use a further appropriate lawful basis referred to as article 9 b - Employment, social security and social protection law.
When will we share your information
We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.
If you request that we refer you to a third-party organisation we will only undertake this with your permission.
Under our agreement with the HCRG Care Group, acting on behalf Bath and North East Somerset Council, we are required to share personal information (name, address, age, address, ethnic background, religious beliefs) for carers accessing information, advice and support services.
Details of how HCRG Care Group protect your information is available on their website.
Details of how Bath and North East Somerset Council protect your information is available on their website.
We may share personal data with subcontractors or suppliers who provide us with services. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.
Occasionally, where we partner with other organisations, we may also share information with them (for example, if you register to attend an event being jointly organised by us and another charity). We’ll only share information when necessary and we’ll make sure to notify you first.
The Carers’ Centre has a legal duty to disclose safeguarding concerns to Adult Social Care. The Carers’ Centre will always inform you of any disclosure.