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Highest Quality Mark for the Carers' Centre

The Carers’ Centre was awarded the highest possible quality mark for small organisations this month, making it only the second organisation in the country to earn this achievement.

Over the past 6 months the organisation has been through a rigorous audit to see if it was eligible for the PQASSO Level 3 quality mark, which only one other charity in England has been awarded.

PQASSO, which stands for ‘Practical Quality Assurance System for Small Organisations’ is the leading quality standard developed for the voluntary sector, by the sector. Endorsed by the Charity Commission, the audit covers all aspects of an organisation, from governance to services provided to the outcomes it achieves for the community. PQASSO is the benchmark used by all types of third sector organisations, including charities, social enterprises, community interest companies and community groups.  

The PQASSO Level 3 quality mark in particular is challenging and is intended for organisations which have well established systems in place, which are well resourced, and which aspire to be leaders in their field.

Chief Executive Officer Sonia Hutchison said ‘receiving the PQASSO quality mark at the highest level is a testament to the hard work of all of our staff to provide the absolute best service to carers. We’re incredibly happy with this result.’

They will also receive a Carers Trust Centre of Excellence award following a visit last week.